Terms & Conditions / Reservation Agreement
Rob Livery Service
Please read these Terms & Conditions carefully before making your reservation. By booking our service, you agree to the following Reservation Agreement terms.
Cancellation & No‑Show Policy
- Cancellations made within 24 hours of the scheduled reservation are subject to a 50% charge of the total fare.
- No‑shows will be charged the full amount of the reservation.
- If a passenger misses their flight while the chauffeur is already en route, the full amount will be charged.
Rob Livery Service is not liable for missed, cancelled, diverted, or delayed flights or trains, or for any incident that results in failure to comply with this cancellation policy.
Reservation Changes
We completely understand that travel plans can change. However, if you decide to change your return flight time or date and move your reservation to another day, please note that the original booking will be considered canceled and is non-refundable.
Because Rob Livery Service schedules vehicles and drivers specifically for each confirmed reservation, changing the pick-up date affects our schedule and other clients who have reserved those time slots. For this reason, a new reservation and payment would be required for the new date and time.
Extra Stops & Wait Time
- All extra stops are billed at a minimum of $25 per stop.
- Additional wait time may be charged based on the duration and circumstances.
Early / Late Pick‑Up Fee
Pick‑ups scheduled between 10:00 PM and 6:00 AM are subject to a fee, paid directly to the chauffeur, in addition to the recommended gratuity.
Holiday Fee
Pick‑ups on the following holidays are subject to a $35 holiday fee, paid directly to the chauffeur as an incentive for working on the holiday:
Logan International Airport – Chauffeur & Pick‑Up Policy
Per Massport and Massachusetts State Police regulations, chauffeurs are not permitted to leave their vehicles at Logan International Airport.
Terminal A
Delta & Delta Shuttle
- Exit baggage claim through Door A102.
- Follow the crosswalk to the limousine stand located at the furthest island from the terminal to meet your chauffeur.
Terminal B
Alaska, American, Air Canada, Southwest, Spirit, United
- Exit baggage claim through Doors B102, B104, or B113.
- Turn left and follow signs to the crosswalk into the parking garage, where your chauffeur will be waiting.
Terminal C
JetBlue, Cape Air, Sun Country, Aer Lingus, Virgin America
Pick‑ups are located at the Central Parking Garage – Level G (Ground Level).
- From baggage claim, follow signs to Level 3 using the escalators or elevators.
- Proceed through the skywalk/bridge to the Central Parking Garage.
- Take the elevator to Ground Level and follow signs to the designated pick‑up curb.
Terminal E
All International Arrivals, Porter, Air Trans
- Exit the terminal by Hudson News (Door E104) on the lower level.
- Cross to the pedestrian walkway to the third island.
- The limousine stand will be on your left.
Providence T. F. Green Airport
The chauffeur will be waiting at the bottom of the escalator near baggage claim.
Personal Belongings
- Please inspect the vehicle before exiting to ensure all personal belongings are collected.
- Rob Livery Service is not responsible for items left in the vehicle.
Agreement & Authorization
By submitting credit card information, the client authorizes Rob Livery Service to charge the card for all agreed‑upon services and any current or potential post‑billable charges in accordance with these terms and conditions.
Thank you for choosing Rob Livery Service. We appreciate your business and look forward to providing you with safe, professional, and reliable transportation.